Exchanges and returns
Return step-by-step
* In the case of a refund, you will receive the purchase amount back to your account within 14 working days.
The 14 working days start as soon as the package has been received by us.
- Go to our returns portal.
- Look up your order by entering your zip code and order number.
- Indicate which item you want to return, the number and the reason for the return.
- Choose the method of refund.
- Choose how you want to return your order.
- Check whether all information in the overview is correct and then confirm the return.
* In the case of a refund, you will receive the purchase amount back to your account within 14 working days.
The 14 working days start as soon as the package has been received by us.